What are the advantages of social media?
Social media is an excellent opportunity for you to grow your business.
1. You reach large audiences
There are millions of people using social media platforms. It’s a great opportunity for your business to reach a large pool of people that are interested in your products or services. According to Pew Research Center, these are the percentages of U.S. adults that use social media sites online or on mobile:
U.S. adults use many of these sites, which creates great opportunities for your business to reach leads. You have numerous opportunities to reach leads and can engage them on these different platforms.
The ability to reach large audiences is a huge advantage of social media. It opens the door for your business to find more leads that want your products or services. A coffee shop in Washington, D.C., for instance, could use social media to reach locals and tourists. They could target users within a certain radius or location when creating social ads or boosting organic posts. Both these strategies could help bring foot traffic to the shop.
2. You have a direct connection with your audience
Social media is one of the few marketing strategies that allow you to connect directly with your audience. You know who is interested in your business because they choose to follow your social media account. This social media advantage helps your business in numerous ways: You get to know them better: When you know your audience better, you can deliver more valuable content to them. You make the content more personalized to their interests, which leads to more engagement on your page and with your business. You provide better customer service: A direct connection with your audience allows you to resolve issues easier. You can address them personally, deal with their issues 1-on-1, and build your brand in a positive light in the process. You gain valuable insight about your customers: The direct connection with your audience helps you get to know your audience better. You see who interacts with your posts and how they interact with them. It helps you adapt your strategy to make it better for your followers. You see how your audience perceives your business: It’s always good to know how others view your business. With social media marketing, you know what your audience thinks of your company. It’s a huge advantage of social media marketing because you can capitalize on aspects people like about your business and fix elements they don’t like. The direct connection with your audience is a great way to improve your overall marketing campaign. You’ll get insight from your followers and be able to adapt your social media strategy better to meet their needs.
3. You can create organic content
The ability to post organic content for free is an incredible benefit of social media for business. This opens many opportunities for your company to connect with valuable leads at no cost. It’s one of the reasons why companies love using these platforms. You can post as much content as you want to engage your audience too. These platforms enable you to post photos, videos, and more, depending upon the social media network. It’s a great way to put your brand out in front of people interested in your business and help them get more familiar with it.
4. You have access to paid advertising services
If you want to go beyond organic posting, there is an option to run paid advertisements. Each social platform offers its own form of paid advertising. Your social media advertising capabilities will vary depending upon your platform.
Paid advertisements offer your business the opportunity to connect with interested leads that haven’t found your business yet. Social media platforms allow you to tailor your ads to appear in the feeds of people who are looking for your products and services. This creates a great opportunity for your business to expand your reach and obtain new leads. You help more interested leads find your business, which results in new followers, as well as conversions for your business.
5. You build your brand
One advantage of social media marketing is the ability to build your brand. When you connect with interested leads, you expose them to your brand. The ability to post organic content for free allows you to build brand recognition repeatedly with your audience. This builds brand loyalty. The more people get exposed to your brand, the more they become familiar with it. Brand familiarity leads to more conversions down the line because people tend to buy from brands they know well.
6. You drive traffic to your website
Social media is a great catalyst for driving traffic to your business’s website. Most social media platforms allow you to post content with a link to your website. When you create compelling content, you can entice your audience click on the link. This directs them to your site, where they can learn more about your business. It’s a great opportunity for you to help your audience get more familiar with your business. They can check out your website and learn about your products and services. Depending on your business, you can even let people use your site to book appointments or pay bills. A dental social media marketing strategy, for example, may direct people to the practice’s website to book their first appointment and complete any new patient forms. More traffic on your site also helps your other marketing efforts because you’ll drive more relevant traffic to your page.
What are the disadvantages of social media?
With any marketing strategy, there are always disadvantages. The disadvantages don’t mean that the approach isn’t effective, but rather, present potential hurdles you may have to jump through during your campaign.
1. You can receive negative feedback
People use social media to post content they love, but they also use it to share experiences they didn’t love. If someone had a poor experience with your business, it opens a door of opportunity for them to share their poor experience with others. This negative feedback comes in different forms. On platforms like Facebook, someone can leave a negative review on your page and share their negative experience. When someone checks out your business next, they’ll look at the reviews and see the negative feedback. On sites like Twitter, users can tag a company in their posts and share their negative experience. People can retweet that poor experience and spread it across the network.
Social media platforms are catalysts for complaining and leaving negative feedback. People use their profiles to help others understand their poor experience. Many people feel there is a social obligation to share their experience to prevent others from having the same experience. Having too much negative feedback can negatively impact your future marketing efforts. People trust others to give them insight into your company, especially if it’s the first time they are hearing of your business. With social media, it’s possible that negative feedback can hinder your business from earning leads. How to adapt to this social media disadvantage: Whenever you receive negative feedback on social media, respond to it. Don’t leave people’s complaints and concerns unaddressed. Not everyone is going to have a positive experience with your business, but addressing the issues can speak volumes about your company and its values.
2. You open up the potential for embarrassment
It’s easy for posts to go viral on social media. People keep a close eye on the good and the bad on social media. If you aren’t careful about the content you post, you can end up embarrassing your company and getting caught in an awkward situation. For example, at one point, the hashtag “WhyIStayed” was trending on social media. This hashtag was about victims of domestic violence sharing their story. The hashtag took social media by storm and became a facilitator for conversations about abusive relationships. DiGiorno Pizza saw this hashtag trending and decided to jump in on an opportunity for brand exposure. They shared a tweet that said, “#WhyIStayed you had pizza.” Within minutes, people became outraged at the company for their tweet. The pizza company hadn’t researched the tweet beforehand to realize what it was regarding. The tweet was deleted in minutes, but the impact lasted a long time. People were still talking about the tweet long after it was removed. This was an embarrassing moment for DiGiorno that blew up over social media. They spent the next few weeks doing damage control and addressing their mistake with thousands of people on Twitter. The carelessness of the tweet made people have a negative perception of DiGiorno. When you post on social media, there is always an opportunity to embarrass your business on accident. This is a big downside to social media. How to adapt to this social media disadvantage: Always do your research before posting content on social media. Whether it’s a photo, a hashtag, or a video, do your research to see if there is any way it could be construed the wrong way. Research helps you adapt your content to prevent your company from embarrassment.
3. You must spend a lot of time on your campaigns
Social media isn’t a one and done type of marketing method. You must constantly create new content, post content, and engage with your audience on these platforms. A big drawback to social media is that it is time-consuming for companies.
4. You have to wait to see results
When companies invest in marketing strategies, they want to see immediate results. You want to know that your strategies are working and that the investment is worth your time. With social media marketing, you don’t see immediate results. Social media marketing’s success is predicated on the campaign’s overall success. Posting one piece of content doesn’t determine the success of your campaign. You must post multiple pieces of content over a period of time to determine the true success of your campaign. This is a downside of social media because you have to wait to see results. You must be patient and wait a few weeks to see results before you can adjust your campaign. How to adapt to this social media disadvantage: The only true adaptation for this downfall is to be patient. You must remind yourself that you can’t see true immediate results until your campaign is running for some time. The best thing you can do is track the performance of your social media posts as you post them to have them ready for comparison once your campaign is running for some time.